Terms and Conditions

This website, ancestralfoodculture.com.au is owned and operated by Ancestral food Culture and Primal Alternative by Pam. Primal Alternative by Pam ( a licensed seller of Primal Alternative products) is offering real food made fresh for you without preservatives.  If you have any questions or need further information, please contact

Pamela. Email: pam@ancestralfoodculture.com.au 

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. 

Disclaimer

On this website, you will find  guides, instructions, hints and more. We take a lot of care to ensure the information we provide is accurate and helpful. However, we do not accept responsibility for how you use or apply it in your own life. We are only providing very generalised information on this website, not advice specific to your individual circumstances. Any testimonials or descriptions of results are indicative of what can be achieved but are not intended in any way as guarantees and must not be relied on. We may modify the information on this site at any time, including altering or deleting it without notice.

Pamela owner of ancestralfoodculture.com.au is also a Primalista (a licensed seller of Primal Alternative products) know as Primal Alternative by Pam

Product Availability

Primal Alternative by Pam products may only be purchased for your personal or household use and are not for resale. We have the right to refuse to accept your order at our discretion or to limit the quantity of products purchased per person, household or order.

While we will do our best to honour the availability of products advertised in our online shop, we reserve the right to withdraw products from sale, discontinue a particular product or change ingredients if necessary, to ensure we fulfil our commitment to produce quality products.

We make every effort to display our products accurately on our website, but we cannot guarantee the product you receive will look exactly the same.

Delivery

Please note that we do not ship to PO Boxes, we only to physical addresses in the ACT. It is your responsibility to ensure that your address details are accurate and up to date. If we need to contact you about an order, we will use the contact details provided when the order was placed.

Ancestral food Culture/Primal Alternative by Pam Products are made fresh for you, on receipt of your order. We do not use preservatives and believe in delivering real, fresh food directly to you. 

All Primal Alternative by Pam products are delivered within 48 hours. If you are expecting a delivery, it is important that you are ready to collect it promptly, as the quality of the product may suffer if it is left for an extended period in a mailbox.

Products are shipped fresh, in insulated packaging with ice packs. It is your responsibility to freeze, pizza bases and bread (we suggest slicing it first) immediately on receipt. Cookies will last on the shelf for up to 2 weeks, and packet mixes for 6 months.

Please understand that this is real food made fresh for you without preservatives, we will do everything we can to ensure it gets to you in the best possible condition, this is not something we can guarantee. Sometimes fluctuating temperatures in transit may affect the quality of the product on arrival.

Replacement & Returns

Because of the nature of the product, we do not accept returns. However, we may offer a replacement in some circumstances. Please contact us by email to discuss any issues or problems you may have. Unfortunately, while we understand that tastes differ, we cannot offer a refund simply because you don’t like the product.

If you would like to sample the product before you buy, please contact us. 

Order Fulfilment:

If you order a product or service that is no longer available, due to it being out of stock, discontinued or if we are unable to fulfil your order within a reasonable time for any reason, we will provide you with a full refund.

Change of Mind:

We do not offer any refund for change of mind, so we encourage you to choose very carefully before purchasing.

Minor Problem:

The types of minor problem that may occur with our products are generally tech based. If any minor problem occurs, please get in touch with us as soon as possible by emailing pam@ancestralfoodculture.com.au and we will work with you to remedy the problem

Major Problem:

If you believe you have encountered a major problem with our products or services – a problem that cannot be easily fixed within a reasonable time frame, please email us at pam@ancestralfoodculture.com.au  to discuss your concerns and negotiate a refund or other acceptable solution.